"There is a lot of creativity in this space because, at the end of the day, we're storytellers who lead with empathy. Our constant is the business question at hand, but there is a sort of freedom in having an hour long conversation with a stranger that dips and curves around whatever their constant in life may be; finances, education, or concerns for their loved ones..."
"There is an emotional drain to this job. It takes a lot of energy to create a calm and understanding bond with a stranger for an hour and put them at enough ease to be forthright in their responses. It also isn't just a single hour a day; it is probably four or five interviews with recaps after each..."